Client Experience Associate (International)

Our Story:

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values:

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

- ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.

- ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.

- 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.

- 💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

We’re hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.

We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top-notch.

About the Role:

As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.

You Will Be Responsible For:
- CX Support: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day t...