Client Service and Operations Support, AVP
Who we are looking forThe AVP, Client Service and Operations Support for the Managed Account Servicing business will help grow and lead the outsourced servicing capabilities aimed at institutional asset and wealth managers who provide managed accounts to affluent individuals and family trusts. State Street is a leading global asset servicer and has a dominant market share in the institutional investment operations outsourcing (“middle office”) business. This role represents an opportunity to support a nascent operation and help improve efficiency to enable scale for further growth. Providing managed account servicing will allow the Managed Account Services Group to more fully support institutional clients with wealth management operations, as well as wealth managers themselves, a segment which is strategically important to State Street Wealth Services and Alpha’s growth plans. Given that managed accounts are a predominantly US offering, this business will focus primarily on the US market.Why this role is important to usThe team you will be joining plays an important role in the overall success of the organization. Across the globe, investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable. You will help us build resilience and execute day-to-day deliverables at our best.Join us if making your mark in the financial services industry from day one is a challenge you are up for.The ideal candidate will have a mixture of Wealth, Performance Management, Project Management, Service and Operations, and financial systems implementation experience. They will be comfortable running complicated day-to-day operations and dealing with all the associated issues across State Street and Charles River Development. What you will be responsible forAs AVP, Client Service and Operations Support:Daily SMA operational tasks supporting multiple clients. Examples include:Daily / weekly reconsNew account/sponsor set upGather requirements for reportingSet up accounts in various accounting systemsEntry of transactions, creation of sponsor formatted files, and execution of review controlsMonthly performance activities. Examples include:Checking for erroneous accounting data (missing prices, inaccurate dividends, failed transactions, etc.)Reconciliation to second source performance calculationResearch and resolution of non-routine and complex issues related to monthly performanceDevelopment and execution of test plans for client upgrades and strategic enhancements to performance functionalityAdoption of AI to help support growth and scaleProcedure development and maintenanceAssist with Implementation of CRIMS for complianceRequirements definition, testing, workflow, solution design for existing clients, new clients,...