Client Services Coordinator - IngramSpark - French Speaking

Become a part of an innovative team at Ingram Content Group Pty Ltd helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world!Ingram Content Group is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Our Lightning Source brand gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry.  Ingram Content Group is one of the world's largest and most trusted manufacturers and distributors of books. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class print, print-on-demand, inventory management programs.For more information about Lightning Source and Ingram Content Group please visit our website at www.ingramcontent.com 37.5 hours per week Monday - Friday 8.30am - 5pm Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.Acts as the primary and oftentimes sole point of contact for customers.Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.Increase sales volume via clarification of special offerings and upselling.Deals with all publisher queries efficiently and accurately on the phone, email and chat.Ensures customer questions and concerns are resolved with a satisfactory resolution.Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.Support the drive for sales growth via effective execution of upselling.Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.Attend recurring virtual meetings with customers to provide white-glove level of service and support.Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance. Other Duties:Any other duties as required in line by managers from time to time, and commensurate with role and respon...