Client Services Manager, EMEA

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!  As a Client Services Manager, EMEA, you will manage the Europe-based Client Liaison team ensuring a best-in-class experience for Broad Arrow clients. You will partner with the EMEA Car Specialist team, enabling seamless client engagement across Broad Arrow auctions and Private Sales and ensuring client needs are met with precision and responsiveness. Additionally, you will provide oversight and guidance for client service delivery and communications supporting the Broad Arrow Capital business. What you’ll do  Team Leadership & Development Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions Serve as a senior escalation point ensuring consistency and quality at every touchpoint Set and uphold service standards that reinforce Broad Arrow’s reputation for excellence in the collector car market Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement Establish clear standards to ensure consistency across client services function Consignment & Auction Preparation Partner closely with Client Development to support pre-sale client outreach Oversee the preparation and quality control of consignment packages, ensuring accurate documentation, fee structures, and alignment with auction standards Oversee execution of client-facing logistics including catalog distribution, bidder credentialing, event RSVPs, and seating coordination Lead bidder registration processes for auctions, ensuring accuracy, compliance, and a seamless client experience Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle Auction & Onsite Execution Provide on-the-ground leadership at collector car auctions, representing Broad Arrow’s client service standards and ensuring seamless execution Partner with Operations and Administration teams to coordinate onsite activitie...