Client Success Director

Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands About The Role: Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission. What You’ll Do: Build strong relationships with our enterprise clients, including in person Lead the development of strategic pre-testing programs for major accounts Advise clients on designing and interpreting content tests Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform Ensure client satisfaction, added value, continued usage Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio Who You Are: 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm Ability to think like and speak the language of brands and customer insights teams Significant experience developing and winning pitches and leading complex projects at enterprise clients College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)   Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support An analytic mindset with the ability to synthesize data (Excel required, Python a plus) Excellent attention to detail and quantitative reasoning skills Excellent project management: able to self-manage and prioritize  Solid understanding of statistics and/or a willingness...