Clinic Coordinator

Welcome to Brightline! We are searching for a stellar full-time (40 hours/week) Clinic Coordinator to join our team. In this role, you will play a critical part in establishing trust with our patients, supporting clinicians, and ensuring smooth day-to-day clinic operations. You’ll be a key point of connection for families and providers alike - handling admissions calls, scheduling, inventory management, and other essential administrative functions.

You’ll also help foster a positive office culture, build systems, and incorporate clinician feedback to support providers in the life-changing work they do. This is an exciting opportunity to join a small, brand-new clinic with a mighty team during a pivotal growth phase. Your work will be integral to delivering exceptional support to every member who accesses our services.

This is a fully in-person role at our New Rochelle clinic location. Hours are 9am-6pm (EST), with potential rotational weekend coverage (e.g., every other Saturday).

 

RESPONSIBILITIES:

- Oversee daily clinic operations from big-picture coordination to day-to-day details, including opening and closing duties and general office upkeep

- Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale

- Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits

- Schedule initial and ongoing appointments for members

- Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs

- Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families

- Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as...