Clinical Instructional Designer

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.Reporting to the Director of Clinical Training, the Clinical Instructional Designer will design and deliver clinical trainings to customers virtually and in person, collaborate in measuring the effectiveness of trainings, and work to grow clinical training offerings. This position will be dedicated to a Spring Health customer and is full time and fully remote. Travel will be required up to 30% of the time for in-person training. What you’ll do:  Develop clinical content and training materials utilizing modern engagement and instructional design techniques. Deliver high-quality clinical trainings in an engaging and impactful manner. Partner with customers and internal stakeholders to identify and address specific training needs. Utilize the ADDIE model to develop thoughtful curriculum and evaluate the effectiveness of training interventions. Maintain strict adherence to Spring Health policies, confidentiality, compliance, and ethical standards. Collaborate on the expansion of clinical training offerings and the enhancement of outcome measurements. Demonstrate teamwork and adaptability within a fast-paced clinical environment. Maintain strong working relationships with customers and internal teams to support unique account requirements. Follow all Spring Health policies and maintain strict confidentiality, compliance, and ethical standards. Coordinate end-to-end logistics, including building virtual event platforms, selecting clinical providers, preparing materials, and tracking evaluation metrics. Work closely with large Jumbo customers to consult on Training and Programming planning, partnering with internal stakeholders to manage and advise accounts. What success looks like in this role: Maintain an average feedback rating of 4.5/5 or higher for live events, including on-site delivery. Optimize operational efficiency for meeting customer needs related to Clinical Programming and Training. Develop deep relationships and a strong cultural understanding of the dedicated cust...