Clinical Office Coordinator
USC’s Department of Neurology is now hiring a Clinical Office Coordinator to join its team. The Clinical Office Coordinator will be responsible for maintaining day-to-day clinical operational processes and systems that support the faculty and clinical leaders within the division of Headache. Crucially, this role also serves as a Patient Navigator, ensuring a seamless, supported experience for patients receiving care. We are seeking a highly communicative and detail-oriented individual who can work effectively both independently and with a multi-disciplinary team.RequirementsMust be able to provide a Medical Certification.Highly communicative, detail-oriented, and capable of working well independently and as part of a collaborative clinical team.The candidate must follow established USC and departmental policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the Workplace Code of Conduct and Compliance Plan. This position is on-site and employee must report to work at the USC Health Science Campus in Los Angeles, CA when scheduled. Work hours may be subject to change depending on business needs.The hourly budgeted range for this position is $28.18 - $35.12. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Primary Responsibilities:Patient Navigation & Clinical CoordinationPatient Scheduling: Schedules and coordinates all patient appointments, including seamless integration of both in-person and telemedicine visits.Referral Management: Processes referrals and acts as a dedicated patient navigator to coordinate comprehensive care across multiple internal and external specialist referrals.Order Processing: Enters, manages, and tracks clinical orders, including laboratory tests and diagnostic imaging, to ensure timely patient care.Chart Preparation: Diligently prepares patient charts for new patient visits, ensuring all necessary medical records, imaging, and intake forms are gathered and organized prior to the provider encounter.Multi-Disciplinary Collaboration: Demonstrates the ability to work effectively alongside a multi-disciplinary clinical team to ensure optimal patient outcomes.Administrative & Executive Support:Schedule Management: Provides a high level of administrative support to faculty and senior clinical leaders, including coordinating meetings with key stakeholders and making schedule changes. Often makes independent decisions regarding competing interests that must be quickly and thoughtfully prioritized.Task & Project Management: Assists with various ongoing tasks and departmental projects i...