Clinical Operations Manager
Manager of Clinical Operations Location: Sandy Springs, GA (NO Relocation Package will be provided) Job Type: Full Time, Hybrid Job Reports To: Director of Clinical Operations This position is not eligible for visa sponsorship. About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: Jaan Health is seeking a proactive and mission-driven Clinical Operations Manager to lead and support our team of Clinical Care Coordinators (LPNs and MAs) and Clinical Care RNs delivering high-quality care management services. As a key member of the Clinical Operations team, this role is responsible for overseeing day-to-day clinical operations, supervising the care team’s performance, managing patient care workflows, and ensuring alignment with Advanced Primary Care Model (APCM) initiatives. This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement. This is a hybrid position and includes a competitive benefits package with health insurance, paid time off, a retirement plan, and opportunities for growth in a fast-paced healthcare technology environment. Key Responsibilities: Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators. Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations. Ensure consistent and high-quality delivery of care management services aligned with APCM protocols, value based care goals, and regulatory requirements. Monitor and report on key team metrics including outreach volume, patient engagement, documentation accuracy, and care plan adherence. Identify and implement process improvements that improve patient experience and clinical outcomes. Partner with internal teams (Product, Client Success, Service Delivery and E...