Clinical Product & Operations Lead Pharmacist

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization—we’ve achieved 10x revenue growth over the past year, growing from $0 to >$10M in annual recurring revenue in less than 2 years, and currently help more than 400,000 new patients every month.

We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.

ABOUT THE ROLE

We’re hiring a Clinical Product & Operations Lead Pharmacist to be the clinical anchor of our customer experience. You’ll be the person customers reach when a prior authorization or benefit verification case gets hard, and the person our product and engineering teams turn to when they need to know how the work actually happens.

This is an individual contributor role for a licensed pharmacist who can own moderate-to-complex cases end to end and build the workflows around them. Your time splits across two connected jobs: supporting customers directly on tough cases, and designing the operational processes, internal and customer-facing, that hold quality high as we scale.

We’re looking for someone as comfortable on a customer call as they are writing an SOP or sitting with an engineer to explain why a payer criterion matters. Expect startup pace, real ambiguity, and a lot of ownership. This role is based in our Menlo Park office at least three days per week.

WHAT YOU'LL DO – IMPACT IN YOUR FIRST 3–6 MONTHS

- Own customer support for moderate-to-complex prior authorization and benefit verification cases, serving as the primary point of contact for esca...