Coffee Specialist (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee.  This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations.  The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes.
 
Key Responsibilities
Customer Experience & Brand Representation
·        Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. 
·        Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings.
·        Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
·        Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
Sales & Business Performance
·        Recommend appropriate coffee equipment and maintenance practices based on customer needs.
·        Promote and sell coffee products, equipment, and accessories to customers.
·        Assist the store in achieving revenue goals by driving customer engagement and conversion through education. 
·        Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer e...