Commercial Activation Associate
Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. More about this Ozow fantastic position As a Commercial Activation Associate, you will play a critical role in driving value from newly onboarded merchants by ensuring they successfully activate and begin transacting on the Ozow platform. You will bridge the gap between onboarding and revenue generation, focusing on nurturing small to mid-tier merchants to unlock their processing potential. Your role and responsibilities You will Act as the primary point of contact for newly onboarded small to mid-tier merchants Take ownership of the merchant activation journey from onboarding to first transaction Influence internal stakeholders (Sales, Onboarding, Customer Success) to ensure seamless merchant experience Merchant Activation & Revenue Growth Drive activation rates of newly onboarded merchants within defined timeframes Increase Time-to-First-Transaction (TTFT) efficiency across the merchant base Identify patterns, barriers, and opportunities to improve merchant activation strategies Merchant Engagement & Activation Execution Proactively engage and nurture merchants to initiate processing on the Ozow platform Provide guidance and support to merchants on integration, setup, and usage Maintain consistent follow-ups through structured activation cadences Performance Tracking, Optimisation & Cross-Functional Collaboration Track and report on merchant activation metrics (activation rate, TPV ramp-up, engagement levels) Collaborate with Sales Development and Integration teams to resolve merchant blockers Segment merchants based on potential and tailor activation approaches accordingly Ensure merchants reach minimum TPV thresholds before handover to Customer Success Tool Utilization & Change Management Maintain accurate merchant activity and engagement tracking within CRM systems Ensure adherence to activation processes, playbooks, and documentation Recommend and contribute to process improvements to enhance activation efficiency Automation & AI Leverage CRM automation tools to streamline follow-ups and engagement tracking Identify opportunities to implement automated activation journeys and communicatio...