Commercial Sales Manager

A LITTLE ABOUT US

incident.io http://incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

THE ROLE IN ONE LINE

Being a Commercial Manager at incident.io http://incident.io means hiring, coaching, and enabling talent that will grow into our future leaders and enterprise sellers.

WHAT THAT LOOKS LIKE DAY TO DAY

Our Commercial business is one of the fastest growing parts of incident.io http://incident.io, covering early stage startups through upper mid market companies across North America. As Commercial AE Manager, you're building and leading the team driving that growth — based in San Francisco, with reps covering the full North America patch.

Day to day, you're in the trenches with your team: running deal reviews, sitting in on discovery calls, coaching reps through their toughest negotiations, and holding a forecasting rhythm that's tight enough to trust. You're raising the bar on outbound excellence and deal execution, and putting in place the structure and coaching that makes strong performance repeatable, not accidental.

You'll work closely with our Head of Commercial Sales and CRO to shape how we win, and partner across Marketing, RevOps, Product, CS, Legal, and Finance — from building pipeline to navigating complex deals to closing them. This isn't a role where you set a process once and walk away; you're constantly spott...