Community Manager (Social Media)

At Arcaea, we're reimagining haircare through the lens of biotechnology. By combining cutting-edge science with thoughtful design, we create high-performance products that make healthy, beautiful hair feel effortless. We're a fast-growing, founder-led team that values curiosity, creativity, and craftsmanship. We're looking for a thoughtful, highly organized Community Manager who understands that every interaction with our audience shapes how people experience the brand. This role is ideal for someone with exceptional judgment, strong writing skills, and a genuine love of engaging with people online. You'll be responsible for managing our day-to-day community across social channels, creating authentic social-first content, supporting influencer initiatives, and helping us build one of the most thoughtful, engaging communities in beauty. Because you'll help represent a high-profile founder and celebrity-backed brand, we're looking for someone who knows when to respond, when not to respond, and how to navigate nuanced situations with professionalism, empathy, and discretion. Community management is a daily responsibility, and our audience doesn't operate on a Monday–Friday schedule. This role includes monitoring our social channels on weekends to ensure timely awareness of conversations, comments, DMs, and emerging issues. While not every message requires a response outside business hours, you'll be expected to exercise sound judgment, proactively flag urgent or sensitive matters to the team, and help ensure our community feels consistently supported. WHAT YOU'LL DO Community Management Monitor, moderate, and respond to comments and direct messages across Instagram, TikTok, YouTube, and other social platforms. Foster a warm, engaging, and premium brand experience through thoughtful community interactions. Partner closely with Customer Experience to ensure timely and seamless responses to customer questions and concerns. Identify opportunities to surprise and delight community members through authentic engagement. Monitor brand mentions, creator content, and cultural conversations to identify emerging trends, feedback, and opportunities. Exercise sound judgment in determining when conversations should be engaged with, escalated, or left unanswered. Escalate sensitive issues—including legal concerns, safety issues, viral misinformation, media inquiries, or potential crises—to the appropriate team. Maintain community standards by removing spam or inappropriate content. Report on community sentiment and recurring themes to inform marketing, product, and customer experience. Social Content Publish and schedule content across Instagram, TikTok, and YouTube. Capture social-first content using an iPhone, including behind-the-scenes moments, office culture, product development, and day-in-the-life content. Edit Instagram Stories, Reels, and TikToks optimized for each platform. Stay on top of emerging platform features, trends, and opportunities. Occasiona...