Computer Support Specialist
Location:8162 S Priest Dr, Tempe, Arizona 85284 United States of AmericaThis position is not eligible for employer sponsorship. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.This position is onsite in Glendale, Arizona.Position DescriptionAs a Computer Support Specialist, you'll be the trusted IT resource for multiple U-Haul Manufacturing and Assembly plants, providing both remote and onsite technical support. You'll work with the latest Windows and Microsoft technologies, deploy new hardware, troubleshoot complex issues, and help implement IT projects that improve productivity across our manufacturing operations. This role is ideal for someone who enjoys variety, takes pride in solving technical challenges, and likes building relationships with end users. If you're looking for a position where your technical expertise is valued and your work has a direct impact on the business, we'd love to have you on our team. Key ResponsibilitiesProvide technical support via phone, email, remote support, and in-person assistance.Travel to U-Haul Technical Center, Manufacturing, and Assembly plants to provide onsite support for end users and IT equipment.Install, configure, troubleshoot, and maintain Windows desktops, laptops, tablets, and mobile devices.Diagnose and resolve hardware, software, operating system, printer, and peripheral issues.Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.Manage user accounts, passwords, and permissions using Active Directory.Image, deploy, replace, and upgrade computer systems using approved deployment tools and processes.Support manufacturing-related technology, including label printers, barcode scanners, shop-floor workstations, and other plant systems.Install, maintain, and troubleshoot printers, scanners, and multifunction devices.Respond to onsite service requests and provide timely resolution for technical issues requiring hands-on support.Document incidents, service requests, troubleshooting steps, and resolutions within the company's ticketing system.Collaborate with other IT teams when additional expertise, access, or specialized support is required.Assist Windows updates, and workstation configuration activities.Maintain accurate inventory records for IT assets and equipment.Troubleshoot wired and wireless network connectivity issues.Follow company security policies and best practices to protect company data and systems.Participate in after-hours support, scheduled maintenance, and on-call availability required.Assist with office moves, hard...