Concierge Officer

Welcome to Ability Action Australia.We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family. About the roleAbility Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.This is an office-based role in Bruce where being responsive, organised, and outcome-focused makes a real impact.What you’ll be doingYou’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.Key parts of the role include:Reaching out early via phone, SMS, and emailGuiding conversations toward an appointment in a supportive wayFollowing up to gather information and keep momentumManaging referrals, updates, and bookings in systemsCoordinating with clinicians to prioritise appointmentsWhat’s in it for youMeaningful work where you can see the impact of what you do every dayCareer growth across Ability Action Australia and the wider MedHealth groupOngoing training and development to build your skills and confidenceGreat benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)Options for salary packaging, novated leasing, and additional leave purchase What you’ll bringConfidence speaking with people and guiding conversations with empathyA proactive mindset, you take initiative and follow things throughComfortable working toward KPIs or activity targetsStrong communication and follow-up skillsAttention to detail when managing information and systems If this sounds like you, hit the apply button now! You are welcome here.Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.