Consumer Loan Underwriter I
Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
Immediate opening!
Second shift schedule: Tuesday - Saturday, 1PM - 10PM CST
The Opportunity
The Consumer Loan Underwriter I evaluates loan applications for quality, accuracy, and decisioning them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. The incumbent is responsible for loan decisions via phone, Internet, indirect, remote login and data entry loan applications. The incumbent will be responsible for problem resolution while also monitoring the quality, efficiency, and accuracy of the loan applications taken by contact center representatives. The incumbent will be responsible for problem resolution of customer and financial institutions, critical issues and department workflow to meet departmental/team goals.
Day in the Life
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Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution.
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Decision phone, Internet, indirect, ExpressLink, and data entry applications to support the business as needed while also monitoring the quality, efficiency, and accuracy of the loan applications taken by Contact Center Representatives.
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Finalize Velera Representative loan applications.
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Evaluate and report on the quality and accuracy of the information templates, including rate changes and promotional information as needed. The Underwriter II will have a continuous working knowledge of all information templates.
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Provides ongoing support of cross-sell products.
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Responsible for reporting risks that are identified to the appropriate team and/or management.
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Provide support to Contact Center representatives with lending questions.
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Assist with training in new technology and new client programs.
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Monitor loan applications to ensure quality and loan standards are being met and interact with credit unions regarding member/customer issues.
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Assist department members, as needed, to minimize errors that might result in monetary loss to Velera and maintain reasonable control of all departmental activities.
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Perform other duties as assigned.
Education
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Completion of high school, or equivalent required.
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Associates Degree Preferred.
Experience
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1 year experience as a Lending Underwriter required
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1 year of Contact Center experience in a loan Contact Center position preferred.
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Knowledge of Lending...