Contact Center Professional - Spanish Speaker
Spanish Contact Center Professional | AnalystHelp people stay a step ahead in life and in businessAt ING, we believe banking should be simple, helpful, and fit seamlessly into people's lives. Whether someone is managing their daily finances, planning for the future, or running a business, we aim to remove friction and make every interaction count.We're looking for a Spanish Contact Center Professional / Analyst to join our Retail Banking Operations team. If you're passionate about delivering outstanding customer experiences, solving problems, and using your Spanish language skills in a fast-paced international environment, we'd love to hear from you.Role SummaryAs a Spanish Contact Center Professional, you'll be at the heart of our customer experience, supporting Spanish-speaking customers across multiple communication channels including chat, phone, video, email, and messaging platforms. You'll help customers navigate their daily banking needs, process requests accurately, resolve concerns efficiently, and ensure every interaction leaves a positive impression.You will manage customer requests from start to finish, work within regulatory requirements, and contribute to continuous improvement while collaborating closely with colleagues across the organization.About the TeamYou will be part of ING Hubs Philippines, a global service organization that supports Retail and Wholesale Banking activities across multiple ING locations worldwide. Our teams work in a diverse, collaborative, and continuously evolving environment where learning, innovation, and customer focus drive everything we do.What You'll DoDeliver excellent customer service to Spanish-speaking customers across multiple communication channels.Handle customer inquiries related to payments, cards, online banking, and other daily banking products.Communicate professionally and confidently in both Spanish and English.Process customer requests accurately while adhering to relevant regulations and procedures.Manage end-to-end resolution of customer inquiries and complaints.Identify and correct system-generated responses when necessary.Adapt across different processes and channels based on business needs.Support productivity, quality, and turnaround-time objectives.Collaborate with colleagues and stakeholders to achieve shared goals.Apply risk and compliance standards in daily operations.Contribute to continuous improvement and operational excellence initiatives.Required SkillsWe're looking for someone who brings:Fluency in Spanish (written and verbal) is required.Strong English communication skills (written and verbal).A college degree or equivalent professional experience, ideally within banking, shared services, customer service, or a BPO environment.Experience supporting Spanish-speaking customers is an advantage.Excellent customer service and problem-solving abilities.Analytical thinking and attention to detail.Flexibility and adaptability in a dynamic environment.Ability to work indepen...