Content & Knowledge Lead

WE’RE HEIDI.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

WHY THIS ROLE EXISTS RIGHT NOW

Right now, our content tends to catch up after the fact: an article goes live once a customer's already hit the gap, a flow gets refined once we've seen where it falls short. We want to get ahead of that instead.

This role owns content end to end, working with Product, Engineering, Marketing, and Support so customers and our own team get the right information, in the right place, before they go looking for it. That's the shift we're making: from catching up to staying ahead.

WHAT YOU'LL ACTUALLY DO

Own the Help Center. Keep it accurate, current, and structured well enough that customers, Fin, and agents can all find the right answer without a human rewriting it every time something changes.

Turn product changes into great customer experiences. Partner with Product and Engineering so that every release, feature, pricing change, or integration lands with the Help Center, Fin, and agent-facing content ready before customers feel it, not after.

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