Creative Operations Manager

Say hello to opportunities.If you’re looking to be part of what’s next in communication, you’re in the right place.At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.This is where you and your skills come in. We’re currently looking for: A highly organized, strategic, and tech-forward Creative Operations Manager to drive operational excellence across a global in-house Creative organization. This role owns the systems, workflows, and processes that enable Brand, Web, Video, Events, Social, and Product Marketing teams to deliver high-quality creative at scale.Beyond traditional project management, this person will serve as a force multiplier for the creative organization by optimizing workflows, improving visibility, implementing automation, and championing AI-powered ways of working.The ideal candidate combines operational rigor with curiosity about emerging technologies, has experience partnering closely with designers, writers, video producers, and marketers, and understands how to balance business priorities with creative excellence.Job Responsibilities:Creative Operations & Workflow ManagementOwn and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes.Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting.Define and evolve SLAs, governance, review cycles, and scalable operational frameworks.Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines.Partner with Creative leadership to identify bottlenecks and implement process improvements.Resource Planning & Program ManagementSupport capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines.Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives.Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events.Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination.AI & Automation EnablementIdentify opportunities to streamline creative operations through AI and automation.Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency.Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability.Help establish best practices, documentation, and governance for responsible AI usage across creative workflows.Creative Systems & Operational Ex...