Credit & Collections Specialist

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.Title: Credit & Collections Specialist  Location: Scottsdale, Arizona  Job Type: Full-Time, Non-Exempt  About the Role:  The Credit and Collections Specialist will have responsibility for minimizing the B2B customer past due accounts receivable. Consistently achieve or exceed high volume customer contact goals via assigned communication channels. Collect past due amounts and coordinate payment agreements with customers. Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific contact goals, or specific customer aging balance reduction priorities established by management. What You’ll Do:    •    Effectively utilize and manage customer portals and other communication methods•    Work with a high sense of urgency to maintain customer touch points and past due goals within company standards. •    Interact with customers daily, from initial contact to closure, following up on commitments and maintaining a record of all contacts. •    Alert the appropriate internal stakeholders to collection escalations. •    Recommend credit holds and write-offs. •    Coordinate collection strategy and customer communication with field personnel. •    Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats and payment cards. •    Analyze and manipulate data and spreadsheets to reconcile issues and to aid in external and internal collaboration.•    Ad hoc requests   What You’ll Bring: •    Bachelor's Degree preferred •    Minimum of two years' experience, A/R credit and collection•    Possesses superior communication, analytical, and organizational skills•    Exhibits goal-oriented behaviors and time management principles •    Exudes a customer-focused attitude while being firm on the collections efforts•    Applies extensive attention to detail to all tasks •    Toggles between projects and responsibilities with ease•    Works well in a team environment •    Demonstrates proficien...