Customer Advocacy & Senior Communications Specialist

We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.  As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. THE OPPORTUNITY AT KOMODO HEALTH We're looking for a Customer Advocacy & Communications Manager to turn customer wins into the proof points that move healthcare forward. Marketing at Komodo connects the real-world impact of our data to the people who need to hear about it. Customer Advocacy sits at the center of that work, turning strong customer outcomes into stories that build credibility across healthcare and life sciences. This hire makes sure every advocacy moment, from a reference call to a stage at a conference, ties directly back to our mission to reduce the burden of disease.   MISSION This role exists because customer proof points do not surface themselves. Someone has to build the relationships, spot the right stories, and connect Sales, Customer Success, Communications, and Executive Leadership around them. Without this role, strong customer outcomes stay buried in individual accounts instead of strengthening the brand.   OUTCOMES & RESPONSIBILITIES Looking back on your first 12 months at Komodo Health, you will have accomplished: Built a pipeline of active customer advocates spanning strategic accounts and market segments Launched a repeatable process for customer recruitment, approvals, and participation tracking Partnered with Sales and Customer Success to convert at least a handful of account wins into references, case studies, or speaking opportunities Established a communication cadence that keeps internal teams aware of available advocates and story opportunities Delivered award submissions and/or conference nominations built on customer outcomes Worked across Marketing to promote the customer stories in social media, on the website, and in sales content.   These are the essential job duties you will be responsible for: Build and maintain re...