Customer Care Analyst III - Department of Transportation
Salary Range: $48,653.00 - $79,299.00 Annually Hiring Salary Range: $48,653.00 – $63,976.00 Annually Get to Know UsWelcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefitsJob Summary: A Customer Care Analyst III serves as a liaison between customers and City agencies. The work of this class involves making recommendations for complex adjustments, cancellations, and corrections to customer accounts. Work of this class may involve leading Customer Care Analyst I and II’s but does not involve full supervisory duties or responsibilities.Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical exertion.Minimum Qualifications: On or before the date of filing the application, each candidate must: Education: Graduation from an accredited high school or possession of a GED certificate.AND Experience: Have three years of experience in billing/collection, preferably in a municipal government, with general knowledge of Microsoft Office Suites as a part of the customer service delivery environment.OR Equivalency Notes: Have an equivalent combination of education and experience.**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. ** Knowledge, Skills, & Abilities: Knowledge of office systems, practices, procedures, and administration.Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word.Ability to effectively communicate both verbally and in writing with internal and external customers through phone, email or in person.Ability to handle currency and make correct change.Skill ...