CUSTOMER CARE EXECUTIVE

Global Profilers is an HR outsourcing and recruitment firm in Africa, we are currently recruiting for our client, a smart solution provider company Customer Care Executive would have the following responsibilities:Attend to Customer’s Issues & resolve them in a timely & efficient mannerCoordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectivelyRaising, following up and closure of Trouble TicketsDispatch of Invoices to Enterprise & Retail Customers as per the laid down processFollow up for Collections through timely reminders to Enterprise & Retail CustomersEnsuring Collections of receivables are achieved as per the set targetsService & MTTR Improvement PlansIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationGenerate Sales Leads Graduate in science is preferable, any other discipline may also applyNYSC CertifiedMinimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations. Fair Knowledge of Telecom Technologies: Internet Bandwidth & Leased Circuits Smart Solutions & Internet of Things (IoT) Internet BroadbandSoft Skills & Characteristics: Strong organizational skills Self-motivated and detail-oriented Quick to collaborate and coordinate with team members when necessary Prior experience working with the Telecommunication Customer Care   Department Strong math and critical reasoning skills Customer Relationship Management Resourcefulness & Result-Oriented approach Customer-Oriented Approach Strong Oral & Written Communication Salary 100,000 monthly LOCATIONJakande, Lekki, Lagos. Note only candidates from the mentioned location and its environment would be considered for this role.