Customer Engagement Analyst

About unitQ
At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.
Backed by leading investors such as Zendesk, Accel, and Google, and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.
About the Opportunity
We're looking for a Customer Engagement Analyst to join our Customer Engagement team and become the technical and analytical backbone behind some of unitQ's largest enterprise accounts. This is the on-ramp into our Customer Engagement Manager (CEM) track — an early-career role designed for someone who wants to build a career in enterprise customer success and is willing to start by becoming exceptional at the craft: configuring the unitQ platform, running the analyses, building the artifacts, and learning how enterprise companies actually use customer signal at scale.
You will work alongside our most senior Customer Engagement Managers, supporting accounts that operate at executive altitude. The work is technical, analytical, and consequential. 
You should be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Customer Engagement Managers, our engineering team, and customer-side stakeholders ranging from analysts to senior leadership.
Role Responsibilities
Own the platform layer of enterprise accounts — including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations that keep the platform reflecting the most current customer reality.
Run the analyses that drive decisions — cohort and subtopic work, anomaly investigations, and t...