Customer Experience Specialist

Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a Customer Experience Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy. “If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee What you’ll be doing: Aligning with Clickstop’s Core Values to drive our culture and business forward. In this role Communicate, Responsible, Decisive, Enthusiastic, and Courageous stand out. Providing industry-leading customer support for one of our e-commerce brands. Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support. Completing daily tasks while living out our values and code through self-awareness and integrity.  Celebrating what is going well while identifying opportunities for growth.  Customer Service & Support Responsibilities Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience. Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail. Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through. Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes. Customer Service Critical Skills 1. Customer Experience & Service Systems Thinking Understand how actions, communication, and operational processes impact the overall customer experience. Identify opportunities to improve customer outcomes beyond the immediate issue. Deliver accurate, timely, and consistent support that protects the Brand Promise. Enables: Stronger customer trust, consistency, and long-term customer satisfaction. 2. Diagnostic Thinking & Root Cause Awareness Gather and assess information thoroughly to identify root causes and recommend effective solutions. Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy. Enables: Faster resolutions, better decision-making, and fewer recurring issues. 3. Ownership & Follow-Through Take accountability for customer issues through resolution while managing priorities with accuracy and consistency. Communicate proactively and follow through on commitments in a fast-paced environment. Enables: Reliable customer experiences, stronger collaboration, and operational trust. 4. Communication & Relationship Building Build trust through clear, professional, and adaptable communication with customers and internal teams. Navigate challenging situatio...