Customer Information System Solution Architect

Job Family:Solutions Architecture ConsultingTravel Required:Up to 50%Clearance Required:NoneWhat You Will Do:Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunningDefine bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handlingLead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory AffairsGovern configuration standards; conduct peer reviews of configuration workbooks and functional design documentsTranslate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurationsAuthor test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfoliosDesign AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatchDefine cutover data load sequence and reconciliation controls balancing to legacy system totalsArchitect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial postingLead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deployOwn customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutoverDesign role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staffSupport CIS business development and capture activitiesWhat You Will Need:Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferredDemonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platformsAt least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional leadCIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GLHands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform requiredDeep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-offDirect experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program ratesWhat Would Be Nice To Have:SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA UtilitiesExperience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systemsOracle Utilities Implementation Specialist (CC&B or C2M)Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backe...