Customer Intake Specialist

CUSTOMER INTAKE SPECIALIST

Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.

THE ROLE

You're the first voice a customer hears when they come to Harper — and the first link in the chain that turns a phone call into structured data the rest of the company runs on.

This is high-volume, high-intensity phone work. You talk with business owners all day — contractors, restaurant owners, consultants, trucking companies — learning how their operations work and capturing the information that powers everything downstream. Your job is to quickly and accurately understand all kinds of businesses, spot their risks, and ask the right questions so we can quote faster and more accurately. You work closely with Sales and Customer Service, and what you capture feeds the systems we're building to do this work at scale.

The two things that matter most: volume (back-to-back calls, all shift) and accuracy (the notes have to be right, because everything downstream depends on them).

WHAT YOU'LL DO

- Handle back-to-back customer calls. Continuous engagement throughout your shift; every call matters.

- Capture information with precision. Type while you talk, listen while you enter data, hold accuracy at speed.

- Be the face of Harper. Professional, confident, helpful — call after call, hour after hour.

- Flag edge cases. Identify exceptions and escalate when needed.

- Feed the system. Clean, accurate notes are the raw material for everything built on top of...