Customer Onboarding Executive (Chinese-speaking)

What is our mission at CyberVadis? To provide enterprises with a cost-effective and scalable solution for third-party cybersecurity risk management. We are an ambitious, agile and international team (located all around the world in 10 countries). Developed by EcoVadis 5 years ago (the world’s most trusted provider of business sustainability ratings), we are driven by the success of our clients and have a strong background and expertise to offer the best SaaS solution.We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.Work hard, have fun and make a difference: Come join us! CyberVadis is a company in the Information Security industry and we are hiring a Customer Onboarding Executive to help us keep growing.As a Customer Onboarding Executive, you will play a vital role in ensuring a smooth and successful onboarding process for our rated companies, who are looking to utilize our platform and services to improve their cybersecurity performance.If you're excited to be part of a winning team, CyberVadis is a perfect place to get ahead.The successful candidate will:Manage the end-to-end onboarding process for rated companies by making sure that they will participate in the assessment by proactively reaching out to them via email and phone to ease their onboarding experience, answer questions, and provide consultative assistance.Serve as the main point of contact for clients during the onboarding process, addressing their questions, concerns, and requests promptly and professionally.Conduct meetings with clients to understand their specific needs, and establish a clear onboarding plan.Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.Develop a comprehensive understanding of the CyberVadis platform, processes, & practices ensuring quality.Monitor and track the progress of each onboarding case, ensuring milestones are met, follow-up is done and any potential issues are addressed proactively.Collaborate closely with the Customer Success team to understand requesting customer requirements, objectives, and timelines.Coordinate with internal teams, such as legal and finance, to ensure we meet customer needs in the onboarding stage.Maintain accurate and up-to-date records of all client interactions and activities in our CRM system.This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself.   Bachelor's degree in a relevant field or equivalent work experience.Fluent in English and Chinese (a must)Proven experience in customer onboarding or support, preferably in a technology environment.Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients.Stron...