Customer Operations Analyst Intern

About Forma.ai:  Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like OpenTable, Stryker, and Autodesk.  Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.   We’re welcoming equally driven individuals who are excited about creating something big! About the team:  The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai and are results-driven and solutions-minded.  The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform.   What you'll be doing:   Reporting to the Senior Manager of Customer Operations, the Customer Operations Analyst Intern will be contributing in the following areas:   Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support)   Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility   Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings   Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation  Build strong working relationships with key customer stakeholders, ensuring our clients realize Forma.ai's full value   What we're looking for:   Strength in Excel to perform data profiling, segmentation and aggregation   Experience in working with large datasets and a strong understanding of logical structures of databases and workflows  Understanding of data architecture and process flows  Analytical problem-solving ability, organizational, and project management skills  What you can expect from us:   Minimum vacation. All Formadillos (yup, that’s what we call ourselves!) are entitled to a minimum of 25 days paid vacation and 7 sick days (pro-rata) so you can rest and recharge   Healthcare coverage. We have a full benefits package that includes medical, vision, disability and life insurance, and a paid parental leave program   Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 (~55k INR) yearly training stipend   Open communication. You'll get to participate in weekly, company-wide stand-ups to understand our organizational priorities better Growth. You’ll have a huge opportunity to build a career for yourself and gain the t...