Customer Operations Associate
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal https://www.linkedin.com/in/siadhal/ and Shahriar https://www.linkedin.com/in/s16h/ after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.
It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.
HOW WE WORK
We operate with one core principle: velocity. In practice, this means we:
- Optimize everything we do around accelerating rate of learning.
- Do truly great work https://www.paulgraham.com/greatwork.html
- Communicate openly and directly, and with full context.
All while maintaining a hard-earned reputation for craft and quality.
THE ROLE:
After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.
Key ownership areas:
- Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly.
- Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configu...