Customer Operations Lead

ABOUT HUD

HUD https://www.hud.ai/ is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25.

ABOUT THE ROLE

We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers https://jobs.ashbyhq.com/hud/73f8f790-4ce3-46c3-8fa8-e1c5fc06986e.

RESPONSIBILITIES

- Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)

- Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward

- Resolve contract, onboarding, and platform blockers by working with the right internal owners

- Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications

- Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

EXPERIENCE

You may be a good fit if you have:

- Experience in customer operations, business operations, consulting, or similar roles

- Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate

- Comfort managing many small but important threads at once

- High attention to detail and strong follow-through

- Used AI tools to improve their productivity

Strong candidates may also have:

- Early-stage startup experience with ability to work independently in fast-paced environments

- Experience working with technical customers

- Familiarity with RL, e.g., you know what environments, evals, and benchmarks are

- Thrive in u...