Customer Relations Specialist
Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley. Position Description: FoE CRM Specialist Producing campaign extracts for all CRM enabled marketsRole requires close integration with T team, Marcomms for central campaign development, GTB and NSCsLEAP delivery Support the delivery of LEAP in 14 markets in first 6 months of 2019 Establish LDS implicationsDeliver lessons learned from pilot market rollout (France) to ensure flawless launch to other marketsDeliver training to new markets prior to launchProvide post launch support to new marketsSupport implementation of roadmap items, Lead Management Service Desk coordinationAttend NSC weekly meetings to discuss performance with the Service DeskSupports discussions whereby local DSPs need to address issuesLM Performance reportingSupports LDS interface testing in conjunction with ADActs as DMS liaisonProvides feedback and enhancement information to pilot dealers / DMS Reviews lead delivery and status update information to validate certificationLiaises with local market IT to resolve issuesLEAP related end to end testing including LDS LDS - Current specification interpretation and future upgrade requirementConsider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS)Supports DSWG and EFDC-IT input relating to DMS / lead delivery and opened performance (and attends meeting where appropriate) DCJ Reporting o Download of CuPID Extract file data for GTBReport development and editing with GTB Report interpretation and validation6 months rolling contract *Please note: Due to the high level of applicants, only successful candidates will be contacted**If you think you have what it takes to fulfill the role, we want to hear from you now.**Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship.**