Customer Retention Executive

CUSTOMER RETENTION EXECUTIVE

We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our company formations and compliance services, with additional responsibility for supporting retention on our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with small business clients, company directors, and accountancy professionals to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time.

ABOUT 1ST FORMATIONS

At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.

Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.

We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.

No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.

WHY JOIN US NOW?

You'll be joining a business with strong momentum, clear direction, and real opportunity for progression.

- £18m annual revenue, including £9m ARR

- Over 1 million companies formed

- Certified B Corp and Carbon Neutral Business

- Forecast to grow 5x–10x over the next three years

THE ROLE

We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base, primarily across our company formations and compliance services, while also supporting retention efforts on our Accounting-a...