Customer Service Administrator

Job Description:The Customer Service Administrator provides general administrative assistance to the Agency Operations Service Center, as well as customer service support to customers, vendors and employees via the phone.  Primary functions will be answering the phones daily and responding to customer inquiries.  Listening to customer voicemails and returning calls in a timely manner.  Help direct callers to the appropriate state offices or divisions.  Handles miscellaneous projects assigned by manager.This position answers all incoming calls to the company’s main corporate phone line.  Assesses each caller’s needs and routes calls to the appropriate department or personnel, ensuring efficient and accurate call handling. ESSENTIAL FUNCTIONS:Answers phone in a timely, courteous manner.  Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.Listen to voicemails, take messages, and return customer calls.Keep Administration Manager informed of any problems that may occur with local phone system and/or voicemailsMust be personable, positive and a professional representative of the Company.Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.Ability to work overtime as requested and approved by supervisor.Verifies agents nationwide.Assists with final policy and endorsement requests nationwide.Perform other duties as assigned by supervisor.KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:Experience in customer service, clerical or administrative support work. Excellent interpersonal and customer service skills.Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and communicating with customers.Proficient in Microsoft Office including but not limited to WORD and Outlook.Ability to prioritize, organize and handle multiple projects.Excellent verbal and written communication skills.PHYSICAL/MENTAL DEMANDS:This position is the first point of contact of the company with customers, so incumbent must be consistently on time for work each day and have dependable attendance.Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday. Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.Repetitive and continual typing motion is required.#LI-KT1The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be us...