Customer Service Agent
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Scope of Position:To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments. Major Duties and Responsibilities:Daily process and input of all customer ordersGenerate all related paperwork and necessary information required for customer work orders, checks all orders for special requestsTrace orders as required and notifies customers of any activity concerning their order.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Contribute to maintain strong relationships with vendors (trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Meet KPI standards, as per the company’s proceduresEnsure smooth and timely freight process flowUnderstand department process flow, and looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryOversees all paperwork associated with orders and maintain the corresponding filesAttend training classes when required and meet company standards of 52 hours training per year per employee.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Maintain the level of appearance of the warehouse expected by the Expeditors cultureCheck for and verify all documentation while completing required processes accurately and efficientlyUnload and load cargo in a safely, accurately and efficientlyArrange for the transfer of cargo using radio, telephone and computer communicationResponsible for updating and entering event codes when nec...