Customer Service Associate

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleCustomer Service AssociateAbout your role:As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care. You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.What you'll do:Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolutionResearch customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutionsCommunicate clearly and professionally with customers while using active listening to understand needs and confirm next stepsDocument customer interactions, account activity, and resolutions accurately in the appropriate systemsMeet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experiencePartner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomesComplete paid training and apply learned processes, policies, and tools to daily customer interactionsResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.Experience you'll need to have:One year of experience in customer service, call center support, banking support, merchant support, or a related service environmentExperience using web-based tools, computer systems, and multiple applications to research issues and complete customer requestsAbility to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detailHigh school diploma or equivalent or an equivalent combination of education, related experience and/or military experienceExperience that would be great to have:Experience supporting online bill pay, banking services, or payment-related productsExperience in a high-volume inbound call center environmentSpanish bilingual communication skillsHow you'll work:This position is an onsite role and requires regular attendance at our office.Pay starts at $22/hour (may be higher based on experience), plus shift differential for eligible shifts.Spanish bilingual premium: Additional $1.00 per hourShift differential pay for eligible evening and weekend hoursY...