Customer Service

Why join us? Because NaughtOne don’t make furniture for your home, you probably don’t know us. But LinkedIn, Google and Adobe do – because they all have our designs in their workplaces.  The NaughtOne team are just as unique as the furniture we create and if you come to work with us, you’ll be joining a global business with a Yorkshire spirit. We have colleagues all over the world because the world is our customer, but our personality reflects our home: down-to-earth, friendly and honest.We’ve received numerous accolades, including The Queens Award for Enterprise for International Trade, and that makes us proud. We’ve always cared deeply about sustainability and we’re always looking for ways to do more and have a stronger impact. We don’t do it because it’s good for business – we do it because it’s the right thing.If any of that makes you curious, good – because curious people thrive at NaughtOne. Perhaps you’ll be thriving at NaughtOne soon.Sales Support Specialist - InternationalPurposeYou will support the effective execution of international sales activity by enabling responsiveness, accuracy, and consistency across customer interactions, sales processes, and commercial operations. Reporting to the International Sales leadership team, the role plays a critical supporting function within the Sales organization, ensuring customer requests, quotations, proposals, and order-related activities are delivered efficiently and accurately across international markets. The role contributes directly to customer satisfaction, sales effectiveness, and commercial growth through proactive coordination and operational excellence.Responsibilities / Key DeliverablesSales Support & Customer CoordinationAct as a key point of contact for international customers across the UK, Europe, Middle East, Asia, and Africa, providing responsive, professional support throughout the customer journey. Coordinate customer enquiries, requests, and follow-up activities to ensure a high-quality customer experience.Quotation & Proposal ManagementPrepare accurate quotations, proposals, presentations, and supporting sales documentation aligned with customer requirements and commercial objectives. Ensure all information is complete, accurate, and delivered within agreed timelines.Sales Process & Opportunity SupportSupport the successful progression of sales opportunities by coordinating activities across Sales, Operations, Product, Finance, and Customer Experience teams. Help maintain momentum on customer projects, bids, tenders, and commercial initiatives while ensuring key deadlines are achieved.CRM & Sales Data IntegrityMaintain accurate customer, opportunity, quotation, and order information within CRM and ERP systems. Ensure sales-related data is complete, up to date, and available to support reporting, forecasting, and decision-making activities.Operational Efficiency & Continuous ImprovementIdentify opportunities to improve sales processes, workflows,...