Customer Service Manager – Off Wing Support (Onsite)

Date Posted:2026-08-28 Country:United States of America Location:US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.What You Will Do:A global leader in turbine aircraft propulsion, Pratt & Whitney is behind many of the major advances in both military and commercial engines. Pratt & Whitney’s core discipline is to design, manufacture, and service large aircraft engines, auxiliary and ground power units, and smaller turbojet/turboprop propulsion engines. Pratt & Whitney Component Solutions (PWCS) provides aftermarket parts support from its headquarters in Muskegon, Michigan and global parts distribution centers.Key Responsibilities:Responsible for Service Center Network sales and business development activities pertaining to delivery of used serviceable components and accessories.Aligns with the PWCS Sales & Customer Service Manager for overall business objectives and metrics.Assists in annual budget preparation as well as tracking and pricing exercises.Drives to continually identify and execute opportunities for utilization of used and salvage parts versus new throughout Service Center Network engine overhaul and repair events. Increases the used parts business through execution of business development strategies not limited to enterprise level collaborations, customer visitations, research and analysis, and partnerships.Participates in customers’ weekly status meetings; serves as the primary escalation source for customer issues & shortages.Develop creative solutions to meet parts demand.Provides guidance, escalation, approval oversight, and general support to the Service Center Network customer acco...