Customer Service Representative - 6 month FTC

Customer Service Representative – 6 months FTCAt Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.The Role:As an UGG Customer Service Representative, you’ll deliver exceptional service with passion, determination, and a drive to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the UGG brand. You’ll ensure every customer interaction is positive—even in challenging circumstances—by consistently offering high levels of customer focus and proactive account management. Quality, accuracy, and effective communication are at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact. You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.Your Impact:Consistently deliver against both external and internal customer expectations, raising the bar on serviceBuild powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factorEnsure customer order books are accurate, validated, and executed efficiently from order placement to conversionDeliver order book conversion in line with Deckers KPIs and customer expectationsProvide focused, accurate, efficient, and professional account management across a diverse account baseCollaborate across teams, supporting peers and contributing to wider team successAct as a brand ambassador in all customer interactionsStrive to achieve all targets, SLAs, and performance metricsBuild strong partnerships with supply chain teams and warehouses to resolve service disruptionsProactively communicate delays and updates to customers, maximizing revenue opportunities where possibleMonitor bulk order conversion and flag issues, adhering to all schedules, policies, and processesCOME AS YOU ARE  We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.Who You Are:Friendly, dynamic, and detail-oriented individual who enjoys working directly with customersResults-oriented and able to work under high pressure during seasonal peaksForward-thinking, confident, and determined to tackle problems and reach solutionsWorks with integrity, accuracy, and accountability at all timesWe would Love to Hear from People with:Looks for ways to improve and elevate service for customers, delive...