Customer Service Representative

Company Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike®  for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. About Us:Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Position Summary:As the Customer Service Representative, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments—including credit, shipping, and billing—to resolve discrepancies and optimize the customer journey. Key Responsibilities:Order Management & Allocation: Immediately allocate incoming orders and manage EDI transmittals, contacting customers directly to resolve any necessary modifications.Account Support: Manage major accounts and assist specialty stores with re-orders, availability checks, order extensions, and status updates.Financial Administration: Issue credit memos, manage return authorizations (RTA), and facilitate the copying of invoices to ensure financial accuracy.Sales Support: Work closely with the SVP of Sales and the broader sales team to run reports, check inventory, and manage bulk orders to ensure timely shipping.System Maintenance: Maintain and clean up the OR83 report through regular revisions and modifications; enter web and sales orders via Sowes and Essentus.Operational Assistance: Support office operations by managing supply inventory, assisting with reception duties, and coordinating with the Miami team for order entry and modifications. Qualifications:Experience: 5+ years of experience in customer service or the retail industry. Education: Bachelor’s degree is preferred.Technical Skills: Advanced proficiency in Excel and ...