Customer Service Representative

TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284Performance BonusCareer AdvancementsState of the Art Game RoomSuperior Employee Engagement ProgramCustomer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projectsCommunicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as neededDocuments all calls appropriately, and follows all procedures as dictated by policy and proceduresConducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floorWorks continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productivelyReliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team SupervisorWorks various shifts as dictated by the projectAttends all scheduled training as requiredAccomplishes other general tasks as required or necessaryQualificationsHigh School Diploma or General Equivalency Diploma preferred, 18 years or older1 year of Customer Service experience, or Call Center experience, and desktop applications experienceEffective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracyAbility to deal with customers from diverse backgroundsExcellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracyQuality Customer Service SkillsAbility to handle escalated calls, with empathy and professionalismDecision making and problem solving skillsExcellent time management skillsTransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solu...