Customer Service Representative

Veritas Technologies empowers businesses of all sizes to discover the truth in information—their most important digital asset. Ninety-four percent of Fortune 100 companies rely on Veritas today.

Veritas enables organizations to harness the power of their information, with solutions designed to serve the world’s largest and most complex heterogeneous environments.

Get industry-leading solutions that cover all platforms with backup and recovery, business continuity, software-defined storage, and information governance.

Job Responsibilities

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

All your information will be kept confidential according to EEO guidelines.