Customer Service Representative | Patient Billing Solutions

Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Customer Service duties may include, but are not limited to, the following responsibilities:Answer inbound customer service calls and make some outbound follow-up calls in a professional, patient experience and customer service-oriented manner.Answer the calls timely without drops/abandons.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.Facilitate resolution by referring the matter to the issue/content expert.Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.Resubmit Corrected Claims and supporting documentation as needed for the patient experience.Communicate with other organizational departments to ensure proper handling of patient accounts.Communicates issues to management timely and performs other duties as assigned by direct supervisors.Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.Must live within 50 miles of Birmingham, ALWhat You Will Need:High school diploma or GED0-2 years of prior relevant experienceWhat Would Be Nice To Have:1 - 3 years related or general knowledge of payor-specific or medical specialty billingDialer experienceBilingual (English/Spanish)#IndeedSponsored#LI-DNIWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ...