Customer Service Specialist / Specjalista ds. Obsługi Klienta
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary:This role will be based in our office in WarsawActs as a focal point for communication between the customers, sales representatives, distribution team and the carriers to handle a variety of pre-sales or post-sales service functions.Receives and processes orders, customer queries, returns, service requests and in-field transfers. Updates relevant ordering tool and databases with the status of the orders and queries. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements and product pricingEssential Functions:Ensures all sales orders are processed accurately and in a timely mannerLiaises with sales teams and updates customers on the status of their order within expected SLA timelinesLiases with the carriers, performs collection and delivery bookingsProvides support on product availability and other stakeholder needsResolves routine customer complaints around product delivery and shipping problemsHelps to provide solutions where there is a shortage or material constraintEnsures all customer contact is handled in a timely, professional and satisfactory mannerReviews product orders and determines appropriate shipping methods that align with company guidelinesPerforms other duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Qualifications:Excellent analytical and problem-solving skillsAble to multitask and work effectively under pressureSolid computer skills with intermediate proficiency in Excel and other MS Office applicationsExcellent communication and active listening skills, both written and verbalLanguage requirement: Good in English and Fluent PolishAbility to lift up to 20 kgEducation and ExperienceTypically requires a minimum of 1 - 2 years of customer service, planning or sales experience in Healthcare (Medical Devices experience desirable)High school diploma or equivalentOur Values:Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.Cust...