Customer Service Supervisor
Business Unit
BU Warehousing Solutions
Business Line
BL Warehousing Solutions
Target Hire Date
2026-08-15
What You Can Expect
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Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.
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Maintain warehouse operations smooth.
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Respond to interested parties in a timely manner with effective comunication skills.
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Support management to meet operational KPI.
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Monitor subcontractor performance and ensure compliance with company quality procedures.
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Monitor the service quality and asset utilization of the warehouse.
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Evaluate and review existing procedure & warehouse operation.
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Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
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Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
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Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
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Provide suggestions to improve the accuracy of management plans.
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Collaborate with managers to enhance operational efficiency and customer satisfaction.
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Manage any escalated queries and provide support to the customer service team.
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Other ad-hoc assignments from Management.
What You Bring
- Diploma or above, majoring in warehouse management, customer service, or relevant field.
- 3 years or above related experience.
- Advanced ERP skills in warehouse management.
- Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
- Proficient in MS Office.
- Good in English and Cantonese.
- Candidates with less experience will be considered as Assistant Warehouse Supervisor.