Customer Services Executive
Join the team and support us on our mission!Location: Serbia Customer Services Executive Who we are As a trusted provider of aviation component services, STRADE leads the way in ensuring fast, innovative and high-quality service delivery to customers worldwide through a digitalized operating model. Established in 2021, we became a subsidiary of SR Technics in 2022 and now operate as an independent unit and intrapreneurship venture. Our focus revolves around managing a vast asset base of aircraft components and providing round-the-clock support to airlines, MROs, and trade partners. The international team of 70 professionals is strategically located across the globe with key hubs in Zurich, Miami, Kuala Lumpur, Amsterdam, and Belgrade. Position Description As a Customer Service Executive, you will play a key role in supporting customer interactions and ensuring a seamless experience on STRADE’s digital marketplace. You will be the first point of contact for clients—responding to inquiries, preparing quotes, and providing commercial offers in line with STRADE standards. This role requires strong customer relationship management skills, a solid understanding of the aviation industry, and collaboration with the Business Development team to expand our network of buyers and sellers. Additionally, you will be responsible for first-level support and onboarding new users, actively promoting digital adoption and enhancing service standards. What You’ll Do Communicate with customers, managing RFQs, quotes, and orders to meet 24/7 operational targets. Follow up effectively with customers to ensure smooth revenue generation and handover to other regions. Maximize profitability by managing payment collections and resolving outstanding invoice disputes for assigned accounts while ensuring effective quoting and after-sales support. Serve as the liaison between STRADE and customers, gathering market insights, presenting product offerings, and communicating business opportunities both internally and externally. Focus on expanding business volume through strengthening customer relationships, and increasing the number of transactions, conversion rates, and revenue compared to budgeted targets. Collaborate with internal teams to manage seamless onboarding for sellers and customers on the digital marketplace. Work with the product team to adapt features that promote customer growth and retention. Ensure compliance with company procedures and quality standards in all aspects of work. Foster a collaborative team environment, working efficiently with colleagues across regions to develop a strong team spirit. This role requires working a regular shift, with occasional weekend and public holiday shifts as part of the departmental roster rotation. Who You Are You hold a B.Sc. in a technical or commercial field, or have equivalent experience. You have about 2 years of experience in customer success, relationship management, or e-commerce customer support, with a str...