Customer Strategy Lead

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.   Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.   Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.  About The Role: As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).   What You Will Do: Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders. Own customer retention for your business; proactively manage renewal risk. Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities. Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs. Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.  Gather valuable feedback from clients and act as a voice of the customer internally. Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives. Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations   Who We Are Looking For: Bachelor’s degree in a relevant field. 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer. 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer). 2+ years of people leadership experience. Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations). Passion for SaaS, technology, eCommerce, and customer service. High energy with the ability to successfully drive projects with minimal guidance. Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects. Passion for ...