Customer Strategy & Operations

THE ROLE

Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026! Over the past year, this team has grown significantly, and we’re excited to bring on new talent to help drive that momentum forward and support our continued expansion.

In this role, you will own a portfolio of current customers and will be responsible for ensuring that they achieve world-class revenue cycle outcomes. This ownership can span the entire customer journey: you may be involved in scoping a late-stage deal and helping to close it, own the implementation of a new group with Candid, or you may focus on optimizing established accounts through deep-dive data analysis and workflow redesign, as well as deep partnership with Engineering, Product and Design colleagues.

You will work directly with customers to understand their challenges (e.g., root causing denials issues, digging into workflow gaps), as well as cross-functionally with other internal teams at Candid to develop solutions.

This team is at the tip of the spear working with customers helping to make medical billing less painful for everyone involved. If you are excited about what we are building, we’d love to speak with you and see if there is a fit across the team!

WHAT YOU’LL BE DOING

Your main goal is to maximize the value Candid delivers—helping ensure a higher portion of claims get paid, more quickly, and with less effort. Depending on the needs of your portfolio, your focus will include:

- You’ll interact closely with our current customers, developing intuition around their biggest pain points and thinking of creative ways to address them.

- You’ll own significant business outcomes and be responsible for driving key metrics for the company, including minimizing "time-to-live" for new partners and maximizing collection rates for existing ones.

- You will be responsible for digging into data (i.e. performing analysis on claims metrics) to identify the root cause of customer is...