Customer Success & Development Manager 🇫🇷
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as a CS&D Manager and take ownership of a large portfolio of client groups, driving activation, retention, and revenue growth for Qonto's largest volume segment. You'll work at the intersection of data, relationship management, and commercial impact, using AI-powered dashboards and Salesforce signals to stay one step ahead of your clients — all under the guidance of Guillermo, our CS&D Team Lead.
➡️ What you'll do
Own a high-volume client portfolio end-to-end: You'll drive account activation, retention, and revenue growth across Qonto's largest and most strategic client segment.
Turn data signals into action: You'll work from CRM alerts and AI-powered dashboards daily — moving fast on the accounts that need you most, before they slip.
Keep clients...